Getting charged after cancellation

Question

Last Month I switched to a different subscription and cancelled it. When reviewing this subscription on my account page it says its cancelled and will end on the 30th of September. However last month it said 31st of August and well today i got charged for said subscription. The AI-Chatbot also says its still active and im unable to cancel it because I get an error everytime i try. I didnt use the software last month and wont in the upcoming month but Im still getting charged and cant do anything against it. What a great experience! 🙂

Also I cant contact anyone via the bot because it keeps saying that there is no Support Member available.

Did anyone else ever have an experience like this?

kglad · Answer

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded