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Phil Personal Acct
Participant
January 18, 2022
Answered

Getting charged every month - But I can't find my adobe account to cancel

  • January 18, 2022
  • 1 reply
  • 3686 views

Hi Guys, 


I run a business and have signed up for Adobe with my personal credit card. I am getting charged. When I log in to my personal Adobe, I can't find the account to cancel. So I must have signed up for it with a different email / log in. 

 

Can anyone point me to the right place to get support to resolve this issue. I have the credit card details that are being charged - but don't know which adobe account I am being charged for. 

 

Thanks.

Phil

    Correct answer John T Smith

    If you didn't make a note of what you did to buy the subscription I don't know if this will help

     

    Be sure to remain signed in with your Adobe ID before accessing the link
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    -you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
    -you MUST also allow 'cookies' in your web browser for the link to work
    This link will go directly to the chat option
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person
    -Meaning type in the word Agent without the quote " " marks
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    - or https://helpx.adobe.com/contact/phone.html
    .
    Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

    1 reply

    John T Smith
    Community Expert
    John T SmithCommunity ExpertCorrect answer
    Community Expert
    January 18, 2022

    If you didn't make a note of what you did to buy the subscription I don't know if this will help

     

    Be sure to remain signed in with your Adobe ID before accessing the link
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    -you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
    -you MUST also allow 'cookies' in your web browser for the link to work
    This link will go directly to the chat option
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person
    -Meaning type in the word Agent without the quote " " marks
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    - or https://helpx.adobe.com/contact/phone.html
    .
    Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

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