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December 10, 2025
Question

Getting charged for half a year and only getting one month of access to the software.

  • December 10, 2025
  • 2 replies
  • 238 views

How can it be legal or ethical for Adobe to charge half a year as a penalty and not give users access to it? I signed up for photoshop and clicked without reading. I of course picked the cheaper of the monthly options, $22.99 (or around that) a month. I got charged in November $24 and some change. Now Dec 10, less than a month I have used it very few times and canceled it. They add on the $132.96 penalty fee and says my subscription ends Dec 25th. 

Most apps that you cancel give you access for what you have paid, but not Adobe. I get penalty fees, and contract obligations, but if I am paying for half a years subscription and only get one month of access to it how can that be legal?

Instead of making it difficult to cancel the subscription they make it expensive. I have hated Photoshop since they started the subscription model of billing.

2 replies

Glenn 8675309
Legend
December 10, 2025

Penalties for cancellation are well documented:   A user upon cancelling is charged for 1/2 the time remaining on your contract--- and that's the issue here.  You signed for a contract that said "I'll subscribe for a year," Then changed your mind.

"You can cancel your subscription anytime via your Adobe Account or by contacting Customer Support. If you cancel within 14 days of your initial order, you’ll be fully refunded. Should you cancel after 14 days, you’ll be charged a lump sum amount of 50% of your remaining contract obligation and your service will continue until the end of that month’s billing period."

You agreed to Adobe's terms when you signed up for a subscription. 

Photoshop has been subscritpion based since around 2013.


jane-e
Community Expert
Community Expert
December 10, 2025
quote

I signed up for photoshop and clicked without reading.

By @Franic Fluggerbutter

 

Best practice is to read before clicking.

 

The annual plan, paid monthly, is deeply discounted from the full price plan that you can cancel without penalty.

 

The cancellation fee is because you subscribed to an annual plan with a discount and then cancelled before the term ended.

 

Jane