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Participant
June 19, 2024
Question

Getting charged for ... Nothing?

  • June 19, 2024
  • 1 reply
  • 177 views

Hello!

Back in april i got the test version of Illustrator and forgot to cancel it in time. So i had to pay 38,98€ for the next month which is really annoying but fine, it was my fault for failing to cancel it in time.

Now i just checked my paypal and saw that i got charged the 38,98€ twice in april and another time in may, so 116,94€ in total, which for me is ALOT of money.

I canceled the monthly subscribtion directly after getting charged the first time and there are no active subscribtions on my account, so what im a getting charged for?

Im a student, so i really dont have just 116€ lying around to waste, so i really need to know if there is a mistake at hand or if im missing something, and if so what it is so i can cancel it immediately.

 

Did this happen to anyone else? I need help, thanks in advance

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1 reply

Peru Bob
Community Expert
Community Expert
June 19, 2024

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies in your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or X (was Twitter):
https://twitter.com/adobecare

Participant
June 19, 2024

Apperently their offices are close, going to try again tomorrow.

Thanks!

kglad
Community Expert
Community Expert
June 19, 2024

you can use twitter/x today.