Getting Charged full price

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Hi, I was under the impression I would be charged with the student discount but I am being charged the full price. Could someone explain this, how I could fix it, or how I can cancel my account?

Billing

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Nancy OSheaCorrect answer

Community Expert

Log-in to your online account below. Did you submit a copy of your student ID or other documents to verify your student eligibility?

https:/account.adobe.com/plans

Nancy O'Shea— Product User & Community Expert

R

Romina28609163eyqs

Participant

Hi I have exactly same problem!

I have verified my student status for this year and on my account my plan is student plan with 195 SEK fee but adobe still withdraws 300 from my account. I'm freaking out because if it wasn't for the student discount I wouldn't subscribe it and now I feel as being scammed by adobe. There's no contact options and the cancellation also has fee so I as a student with a certain amount of planned for using adobe for my studies am stuck with a fraud. I need the refund of those months that adobe skipped the student discount and charged me without it.
does anyone know how I can contact them directly?!

thank you.

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Abambo

Community Expert

Same problem, same solution: contact Adobe customer care. Please note that a second year discount is less than the first year discount!

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Kindly note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.

If in doubt, ask the forum.

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ABAMBO | Hard- and Software Engineer | Photographer

Nancy OShea

Correct answer

Community Expert

Log-in to your online account below. Did you submit a copy of your student ID or other documents to verify your student eligibility?

https:/account.adobe.com/plans

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Nancy O'Shea— Product User & Community Expert

kglad

Community Expert

you should discuss with adobe support. there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

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