Participant

Getting charged monthly after canceling free trial

Forum|Forum|4 days ago
August 30, 2026
3 replies
9 views

I tried to use it on a free trail for one day. Next day canceled the free trail. Every since these guys try and bill me its ridiculous. $29.99 ! Month for not even using it at all. Free trail didn't work for me well. So closed ut the next day.

ShivangiGupta

Community Manager

Hi @Jubilant_Sunbeam428a,

We appreciate you reaching out.

Upon reviewing your account details, I found that you subscribed to Adobe Acrobat Pro and AI Assistant for Acrobat both. However you cancelled only one of the plans and the other converted to a paid plan. This is the reason you are seeing those charges.

You can check the account details here: https://adobe.ly/4cnmWUV

Since this is a monthly plan, you can cancel the plan anytime and it won't charge you for the next month. Cancellation can only be done when there are no pending dues on the account.

Please refer to this article to fix the pending/missed payment: https://adobe.ly/4zOVaLa

Let us know if you have any additional questions.

^Shivangi

^SG

^Shivangi