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January 13, 2026
Answered

getting charged on a free plan

  • January 13, 2026
  • 1 reply
  • 73 views

I was charged on Adobe account with 2 days left to my trial.

The invoice number was different to that of which order I gave and received an official mail from Adobe.

Like I received mail for Adobe Photoshop with Order No : X and the invoice was with different number Y. Also, the costs do not match. Where did the additional cost come from?

 

[Mod: Moved to the Account, payment & Plan forum]

Correct answer Jeffrey_A_Wright

Arham, thanks for posting about your recent commitment to our services. I am sorry for any confusion, and I can confirm that you did complete the cancellation process three days ago.

 

Please see https://adobe.ly/49QISH4 for details on the cancellation and refund process. Any refunds issued will take up to 14 days. ^JW

1 reply

Peru Bob
Community Expert
Community Expert
January 13, 2026
Jeffrey_A_Wright
Jeffrey_A_WrightCorrect answer
Legend
January 13, 2026

Arham, thanks for posting about your recent commitment to our services. I am sorry for any confusion, and I can confirm that you did complete the cancellation process three days ago.

 

Please see https://adobe.ly/49QISH4 for details on the cancellation and refund process. Any refunds issued will take up to 14 days. ^JW