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Popgun Annie
Participant
February 14, 2020
Question

getting in touch with Adobe

  • February 14, 2020
  • 2 replies
  • 221 views

How do I get in touch with someone at Adobe to make changes to my account. My student email has changed so I can't use my student account, update payment information, log in for support etc. 

This topic has been closed for replies.

2 replies

Nancy OShea
Community Expert
Community Expert
February 14, 2020

Can you log-in to your account below and change your e-mail address online?

https://account.adobe.com/

 

If you still require help, scroll down to Contact Adobe on the same page.

 

Nancy O'Shea— Product User & Community Expert
John T Smith
Community Expert
Community Expert
February 14, 2020

Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
.
Also - beware of answering anyone who sends you a private message
https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-p/10791730