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sincere_goal5FBA
Participant
September 18, 2026
Answered

Getting "Something went wrong" error when trying to sign in to my account

  • September 18, 2026
  • 1 reply
  • 64 views

Hi,

I am unable to sign in to my Adobe account. Every time I try to log in, I get a popup message saying: "Something went wrong. Please wait as we work to fix this problem, then try again."

I have tried:
- Using Incognito/Private mode
- Trying different web browsers
- Switching internet networks and mobile hotspot
-Trying from my Smartphone

The error persists across different devices and networks. 

Error Details from popup:
- Error ID: 50248bcd-7e3c-4655-b9e7-cbcb0e491fd1 (or 00f6abec-6d60-4e71-bb52-6e20cf863dca)
- Date & Time: 2026-09-18

Please help resolve this login issue. Thank you!

      Correct answer ShivangiGupta

      Hi ​@sincere_goal5FBA,

      We’re sorry for the trouble and we appreciate you trying the all the troubleshooting steps before reaching out.

      I would also recommend you checking this article and see if there is any server outage in your region affecting the service: 

      Let us know if this helps.

       

      ^Shivangi

      1 reply

      ShivangiGupta
      Community Manager
      ShivangiGuptaCommunity ManagerCorrect answer
      Community Manager
      September 18, 2026

      Hi ​@sincere_goal5FBA,

      We’re sorry for the trouble and we appreciate you trying the all the troubleshooting steps before reaching out.

      I would also recommend you checking this article and see if there is any server outage in your region affecting the service: 

      Let us know if this helps.

       

      ^Shivangi

      ^Shivangi
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