getting started

Forum|Forum|5 years ago
March 23, 2021
2 replies
172 views

having trouble login into the download it doesn't recognize my password or username so I cant finish the download

How to

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John T Smith

Community Expert

Are you downloading https://techterms.com/definition/download
or Installing https://techterms.com/definition/install ???

When you are installing or updating on a Mac, that is your Mac asking you to prove that you have permission by asking for your COMPUTER password, not your Adobe password

Mike_Gondek10189183

Community Expert

I moved your post to the account forums where you can get better help. Please be clear if you were trying to install Illustrator, if you can log into Adobe cloud and we will be able to help you with more information describing exactly where you are stuck.

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