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longtran
Participant
June 30, 2026
Answered

Gmail login issues

My Adobe account connected to my Gmail account but now I can’t login with Gmail because my Gmail has been locked recently.

Can I get help to log in to my Adobe account to change the email? I can provide bank transaction to confirm my purchases of Adobe products.

 

ShivangiGupta
ShivangiGuptaCorrect answer
Community Manager
July 1, 2026

Hi ​@longtran,

Thanks for trying the article suggested by ​@kglad. In addition to that, would you mind giving a try to the steps listed here: https://helpx.adobe.com/account/individual/sign-in-and-security/security-and-recovery/cant-sign-in-with-social-accounts.html

Let us know if this helps.

 

^Shivangi

^Shivangi
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4 replies

ShivangiGupta
Community Manager
ShivangiGuptaCommunity ManagerCorrect answer
Community Manager
July 1, 2026

Hi ​@longtran,

Thanks for trying the article suggested by ​@kglad. In addition to that, would you mind giving a try to the steps listed here: https://helpx.adobe.com/account/individual/sign-in-and-security/security-and-recovery/cant-sign-in-with-social-accounts.html

Let us know if this helps.

 

^Shivangi

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^Shivangi
kglad
Community Expert
kgladCommunity Expert
Community Expert
June 30, 2026

try to change your email, https://helpx.adobe.com/manage-account/using/change-email-address.html 

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longtranAuthor
Participant
June 30, 2026

I can’t login to my Gmail now. Is there any other options?

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kglad
Community Expert
kgladCommunity Expert
Community Expert
June 30, 2026

you’ll need to work with adobe support via chat or social media.

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