Skip to main content
Participant
February 6, 2023
Answered

good afternoon. please help me cancel all subscriptions

  • February 6, 2023
  • 3 replies
  • 316 views

good afternoon. please help me cancel all subscriptions

This topic has been closed for replies.
Correct answer Rashmi27002770wxve

Hi there,

 

We appreciate you writing to us. Happy to help!

 

We have checked your account and we see that you have an active Illustrator and Photoshop subscription under the email address associated with the community whih has a billing issue due to which you are unable to cancel the subscription.

 

Since, this is a community forum, we would request you to contact our Customer Support team and you will get all the help you require in order to resolve the issue.

We are happy to share the link that can help you to connect with the Adobe Customer support via chat.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

 

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

 

Hope the information was helpful to you. Please let me know if you have any further questions.

 

Sincerely,

Rashmi Swain

3 replies

kglad
Community Expert
Community Expert
February 6, 2023

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

Rashmi27002770wxveCommunity ManagerCorrect answer
Community Manager
February 6, 2023

Hi there,

 

We appreciate you writing to us. Happy to help!

 

We have checked your account and we see that you have an active Illustrator and Photoshop subscription under the email address associated with the community whih has a billing issue due to which you are unable to cancel the subscription.

 

Since, this is a community forum, we would request you to contact our Customer Support team and you will get all the help you require in order to resolve the issue.

We are happy to share the link that can help you to connect with the Adobe Customer support via chat.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

 

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

 

Hope the information was helpful to you. Please let me know if you have any further questions.

 

Sincerely,

Rashmi Swain

jane-e
Community Expert
Community Expert
February 6, 2023

@Ani28275853eqwv 

We can't cancel subscriptions on this forum. You can do that here:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

If you need help, you will need to contact Adobe Customer Care directly.

Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen 

If your browser blocks the Chat window, try the troubleshooting tips here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 

If you can't find out why your browser is blocking Chat, you can also send a tweet to @AdobeCare.

You can find phone numbers here:
https://helpx.adobe.com/contact/phone.html 

 

Since your question is not about Photoshop, I have moved your post to Account, Payment, & Plan. Please note that if you have an annual plan and are cancelling before the year is up, there is an early cancellation fee.

~ Jane