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Precious_rebele906
Participant
October 19, 2026
Answered

Good day. I subscribed to the free trial and cancelled within the trial period yet my account was debited. Can your please process my refund urgently.

I subscribed on the 30th of September.  I then decided to cancel on the 4 October but my account still got debited.  I am not happy.  Please process the refund urgently.  My email address is <email removed by mod>

    ShivangiGupta
    ShivangiGuptaCorrect answer
    Community Manager
    October 19, 2026

    Thank you for reaching out, @Precious_rebele906. I checked your account details and can confirm that all active subscriptions associated with your account have been cancelled. I can also confirm that Adobe has initiated the refund today.

    The refund may take 10–14 days to be processed and reflected in your bank account. We appreciate your patience while the refund is being processed.

    If you have any additional questions or need further assistance, please feel free to let us know. We’ll be happy to help.


    Best,
    Shivangi

    ^Shivangi
    View reply

    1 reply

    ShivangiGupta
    Community Manager
    ShivangiGuptaCommunity ManagerCorrect answer
    Community Manager
    October 19, 2026

    Thank you for reaching out, @Precious_rebele906. I checked your account details and can confirm that all active subscriptions associated with your account have been cancelled. I can also confirm that Adobe has initiated the refund today.

    The refund may take 10–14 days to be processed and reflected in your bank account. We appreciate your patience while the refund is being processed.

    If you have any additional questions or need further assistance, please feel free to let us know. We’ll be happy to help.


    Best,
    Shivangi

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    ^Shivangi
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