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Participant
June 3, 2022
Question

Got a free trial, later changed to a teams plan and am still getting charged for trial.

  • June 3, 2022
  • 1 reply
  • 116 views

A week ago, I bought a free trial for Illustrator but later realized that I had a team's subscription that included it. I attempted to cancel the order by looking in the order and plans, but there was nothing besides my team one. Once the free trial was done, I got charged, can anyone help me figure out how to cancel the free trial plan?

 

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1 reply

LinSims
Community Expert
Community Expert
June 3, 2022

This is a public forum, not Adobe support. Users, including the Adobe Community Professionals, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

CHAT: Click the following to contact Adobe customer support staff for help:

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session.


If that doesn't work, try this link, which opens a chat window directly:

https://helpx.adobe.com/contact.html?rghtup=autoOpen


PHONE: You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html