Got a refund - when I can expect my money back?

Forum|Forum|7 years ago
September 22, 2018
2 replies
877 views

So I refunded a subscription plan for the Photography bundle yesterday (well within the 14 day limit) and was told I would get my cash back immediately. Needless to say, it has not been immediate. When can I realistically expect my money back?

Creative Cloud

This topic has been closed for replies.

Correct answer Abambo

I suppose they need to to three work days at least to process the request and refund.

T

tarifinekrani

Participant

money was taken from my account twice. refund the second payment.

John T Smith

Community Expert

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

Abambo

Community Expert

https://forums.adobe.com/people/publius+cornelius wrote
...was told I would get my cash back immediately. Needless to say, it has not been immediate. When can I realistically expect my money back?

Immediate is as soon as possible.

ABAMBO | Hard- and Software Engineer | Photographer

Publius CorneliusAuthor

Participant

Very well, I shall wait till monday.

Abambo

Correct answer

Community Expert

I suppose they need to to three work days at least to process the request and refund.

ABAMBO | Hard- and Software Engineer | Photographer

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded