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Dhia Elhak311332632koq
Participant
July 17, 2023
Answered

Got billed after cancelling my trial

Hello,

 

I have canceled my 7 days trials, but I got billed for the entire subscription. I had no helpful reply from the virtual assistant.

 

Bests,

 

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    Peru Bob
    Peru BobCorrect answer
    Community Expert
    July 17, 2023

    Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
    https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

    or Twitter:
    https://twitter.com/AdobeCare

    View reply

    3 replies

    gupta shivangi
    gupta shivangi
    Legend
    July 17, 2023

    Hi there,

    We understand this is not ideal. We checked your account details and found that you have an active subscription for Adobe applications. Could you check if cancellation has completed successfully?

    You can always contact the support team as suggested by the expert above?

    Looking forward to your response.

     

    Regards,

    Shivangi

    Regards,

    Shivangi

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    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    July 17, 2023

    bypass the virtual asst. and contact adobe support per above.

     

    ============================================

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.



    <"moved from using the community">
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    Peru Bob
    Community Expert
    Peru BobCommunity ExpertCorrect answer
    Community Expert
    July 17, 2023

    Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
    https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

    or Twitter:
    https://twitter.com/AdobeCare

    Translate
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