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angie_1843
Participant
December 15, 2024
Question

Got charged and didn't order anything

I've been getting charged $65.31 since May of 2024 and never ordered anything. I didn't do any free trials. I didn't even have an account with Adobe and had to create one just to post here. I don't have any Adobe products on any of my devices. When I try to talk to the support AI it simply doesn't understand what I'm saying. I typed "agent" and it said I couldn't connect with an agent because I don't have an active plan. I can't get anybody on the phone either. Any suggestions?

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2 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
December 15, 2024

contact your credit card company to report fraud, if you're confident you gave no one permission to use your card.

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Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
December 16, 2024

Angie, sorry that you are encountering an unknown charge on your credit card from Adobe. Please see https://adobe.ly/4gfXWPv for possible causes and solutions to locate the cause of the charge.

 

I don't see any active memberships or purchases under the account you used to post to this public discussion forum. ^JW

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