Inspiring

Answered

Got Charged Automatically. Trying to Get an Refund

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Hello,

I signed up for an Adobe free trial but did not continue using it after the trial ended. I never used the paid plan. At the time, my card had no funds, so the payment did not go through. However, today my savings account was charged automatically for the full annual plan.

Since I only used the free trial and never used the paid subscription, I believe this charge was unintended. I kindly request help to process a full refund for this payment.

C

Chandira_Pathirana1410Correct answer

Inspiring

if you don't cancel you'll continue to be billed.

spoke with an reprasantive my problem is sloved thank you.

H

Harmonious_daydreamf61a

Participant

I actually signed up for Adobe, but I don’t want to use it, so I need a refund.

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kglad

Community Expert

@Harmonious_daydreamf61a

then cancel your trial/subscription. make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

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kglad

Community Expert

whether you use, or not isn't relevant. you need to cancel your plan to stop it (like renting an apartment).

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

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Chandira_Pathirana1410Author

Inspiring

i cant pay that amount to cancel my subcription since i never used the subcription. i need my money back.

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kglad

Community Expert

if you don't cancel you'll continue to be billed.

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