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Participant
July 11, 2025
Question

Got charged but no product

  • July 11, 2025
  • 3 replies
  • 127 views

One of my kids downloaded a free trialof Adobe photoshop for Android with out my knowledge and didn't cancel Google charged me $100.00 . But before that I had Google support remove the app. I never used it and my kids don't have my phone enough where they would use it I think they downloaded the. Free trial and forgot. So I disputed it and one then Google came back and won . You would think they have enough money already so now I've paid 100.00 for something I don't have and something I wouldn't use. I would think they would replace it with something but there's nothing I would use that they have to offer. What do I do, do I have to go out and buy a camera and take up photography and hope the give the app back? What a great greedy company Google is. What can I do about it im m not going to eat that $100.00 they need to give me something for my money if I were to do what they did it would b called stealing. Who do I contact what else do they have to.offer and if I'm stuck and have to keep what I was charged for if I reinstall will it recognize that it's been paid for anybody been through this or something similar any help or advice would be appreciated thanjs

3 replies

John Waller
Community Expert
Community Expert
July 11, 2025

Find out what exactly you have been charged $100 for by Google.

 

Photoshop on Android is currently free because it's still in Beta so you would not have been charged for  that.

Adobe Photoshop (Beta) - Apps on Google Play

kglad
Community Expert
Community Expert
July 11, 2025

ie, contact the google store.

Participant
July 11, 2025

I know one should havebeen spelled won I'm in a hurry

John T Smith
Community Expert
Community Expert
July 11, 2025

Adobe can't help when you buy from Google