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Jay23201223olgk
Participant
February 17, 2022
Question

got charged for cancelled student plan

  • February 17, 2022
  • 2 replies
  • 267 views

I cancelled my student license and got charged $99 for??  Very frustrated, and because it was through my university, I have to go through the university to try to get it back! I can't call adobe and be like yo what the actual heck?! Not pleased

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2 replies

thatsmauri
Community Expert
thatsmauriCommunity Expert
Community Expert
February 17, 2022

Student plans are a 12-month contract. There is a cancellation fee (early termination fee) of 50% of your remaining contract obligation if you cancel before the year ends.

 

https://www.adobe.com/legal/subscription-terms.html

    Jay23201223olgkAuthor
    Participant
    February 17, 2022

    That would've been good to know...

    Also that's kind of gross. 

    Thanks for the info, do you know where I can lodge a proper complaint?

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