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nicoler21173284
Participant
October 8, 2021
Answered

Got charged for cancelled trial plan

  • October 8, 2021
  • 3 replies
  • 548 views

Hi there,

 

I tried the Adobe DC Trial plan cancelled it before the date was due and got charged anyway with over €200! 
I want my money back - asap!

 

Help section didn't help and I didn't find anything for a supportchat or an email adress. I just got linked forth and back inside the help-FAQ. I'm quite pissed right now. 

    This topic has been closed for replies.
    Correct answer Manan Joshi

    Hello @nicoler21173284 ,
    Sorry to hear that you are facing trouble. Unfortunately, you won't find the help you need at these forums. These are peer-to-peer forums, with no one here having access to your account information. You need to contact support.
    To contact support see the instructions given at the link below
    https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/m-p/11843852#M14032
    Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
    https://tinyurl.com/y7cfrr7y
    -Manan

    3 replies

    P
    Peter33150705p8tw
    Participant
    October 25, 2023

    Hi I got charged $79.99 , I don't know what for as I don't use any paid Adobe products on my computer. I did try a test program but cancelled it as it was no use to me, so kindly refund my account to the tune of $79.99 ASAP, 

    Yours sincerely,

    Peter G Schaffer

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 25, 2023

    check your account to see if it's canceled. https://account.adobe.com

     

    then contact adobe support.  there are 2 ways to contact adobe; chat and twitter (now x):

    chat:
    use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter/x:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

    M
    Community Expert
    Manan JoshiCommunity ExpertCorrect answer
    Community Expert
    October 15, 2021

    Hello @nicoler21173284 ,
    Sorry to hear that you are facing trouble. Unfortunately, you won't find the help you need at these forums. These are peer-to-peer forums, with no one here having access to your account information. You need to contact support.
    To contact support see the instructions given at the link below
    https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/m-p/11843852#M14032
    Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
    https://tinyurl.com/y7cfrr7y
    -Manan

    -Manan
    V
    Vicki5C14
    Participant
    October 10, 2021

    How do we file a class action suit against Adobe for its fraudulent business practices and extremely poor Customer Service? I'm really angry. I feel like I'm caught in a similar web as you. 

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