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November 24, 2025
Answered

Got charged for the free trial, need a refund

  • November 24, 2025
  • 2 replies
  • 161 views

I signed up with the free trial and it took the money after stating that it will charge after 7 days

    Correct answer John T Smith

    This is a public forum, not Adobe support... other users can't help
    Go here and check your account to determine your status https://account.adobe.com
    You may get a refund if you cancel and are charged during the first 14 days of starting a trial
    After 14 days the trial becomes a subscription and there is no refund
    To Cancel https://helpx.adobe.com/manage-account/using/cancel-subscription.html
    https://community.adobe.com/t5/account-payment-plan-discussions/unable-to-load-data-error-while-cancelling-adobe-subscription/td-p/15527182
    The Opera browser is not compatible with Adobe - and a refund will take up to 14 days
    https://helpx.adobe.com/manage-account/using/cancel-subscription.html?promoid=61PM7X11&mv=other
    -be sure to keep the verification email you will receive when you cancel

    2 replies

    John T Smith
    Community Expert
    John T SmithCommunity ExpertCorrect answer
    Community Expert
    November 24, 2025

    This is a public forum, not Adobe support... other users can't help
    Go here and check your account to determine your status https://account.adobe.com
    You may get a refund if you cancel and are charged during the first 14 days of starting a trial
    After 14 days the trial becomes a subscription and there is no refund
    To Cancel https://helpx.adobe.com/manage-account/using/cancel-subscription.html
    https://community.adobe.com/t5/account-payment-plan-discussions/unable-to-load-data-error-while-cancelling-adobe-subscription/td-p/15527182
    The Opera browser is not compatible with Adobe - and a refund will take up to 14 days
    https://helpx.adobe.com/manage-account/using/cancel-subscription.html?promoid=61PM7X11&mv=other
    -be sure to keep the verification email you will receive when you cancel

    November 24, 2025

    It took the money straight away

    kglad
    Community Expert
    Community Expert
    November 24, 2025

    if you have had a previous trial or subscription, that is expected.