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C
Copeland5CE4
Participant
October 7, 2022
Answered

Got charged Full price (£50) for a student plan which I have proven multiple times.

  • October 7, 2022
  • 2 replies
  • 795 views

I got charged full price (£50) for a student plan that I have proven multiple times. I have been using Adobe for almost 4 years without issue. Products are great but would really appreciate a refund of the £50 and a correct charge for the student plan. Thank you

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

Copeland, if you have questions about your bill, then please begin a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen so a member of our support team can review your account.

2 replies

T
Test Screen Name
Legend
October 8, 2022

Remember, though, that you do have to prove your student status every 12 months. This is normal at renewal time. 

Jeffrey_A_Wright
Jeffrey_A_WrightCorrect answer
Legend
October 7, 2022

Copeland, if you have questions about your bill, then please begin a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen so a member of our support team can review your account.

C
Copeland5CE4Author
Participant
October 7, 2022

Hi there,

 

That link takes me to the hep center but I can't seem to see a clear link to the chat session option?

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
October 7, 2022

You will need to use a different device then Copeland; the current web browser or security settings are blocking you from reaching us.

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