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onedog333
Participant
June 28, 2021
Answered

Got Lightroom, want photography bundle

  • June 28, 2021
  • 1 reply
  • 411 views

So I bought LR with 1GB storage through the app store for $9.99/mo, but now I see on the Adobe site you can get Ps and Lr with 1GB storage for $20/month. It's a $30/month if I simply add Ps to Lr.  Seems fishy.  I tried to cancel my subscription and get the bundle, but Adobe appears not to want to let me change.   

 

Am I missing something?

    This topic has been closed for replies.
    Correct answer Nancy OShea

    Hi @onedog333.

    When did you buy Lightroom?  If you're still on a 7 day trial, you need to contact Adobe Support directly and tell them you ordered the wrong plan.  They can cancel it for you and enroll you in the Photography Plan.


    Creative Cloud Photography Plan -- approx $10/month for 12 months. Includes the very latest versions of these products & services:
    -- Photoshop CC and Photoshop on iPad
    -- Lightroom on desktop, mobile and the web
    -- Lightroom Classic
    -- Portfolio website + hosting
    -- Spark with premium features
    -- Bridge
    -- 20 GB cloud storage (upgradable to 1 TB).
    https://www.adobe.com/creativecloud/photography.html

     

    CONTACT ADOBE SUPPORT:

    =============
    Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
    Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

     

    1 reply

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity ExpertCorrect answer
    Community Expert
    June 28, 2021

    Hi @onedog333.

    When did you buy Lightroom?  If you're still on a 7 day trial, you need to contact Adobe Support directly and tell them you ordered the wrong plan.  They can cancel it for you and enroll you in the Photography Plan.


    Creative Cloud Photography Plan -- approx $10/month for 12 months. Includes the very latest versions of these products & services:
    -- Photoshop CC and Photoshop on iPad
    -- Lightroom on desktop, mobile and the web
    -- Lightroom Classic
    -- Portfolio website + hosting
    -- Spark with premium features
    -- Bridge
    -- 20 GB cloud storage (upgradable to 1 TB).
    https://www.adobe.com/creativecloud/photography.html

     

    CONTACT ADOBE SUPPORT:

    =============
    Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
    Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

     

    Nancy O'Shea— Product User & Community Expert
    O
    onedog333Author
    Participant
    June 28, 2021

    I'm past the 7 days. 

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    June 28, 2021

    Nobody here can help with an account or payment problem
    This is a public forum, you need the link to Adobe support, not other users
    Be sure to remain signed in with your Adobe ID before accessing the link
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    -make sure that your browser does NOT block ads, scripts, or pop-ups
    -you must also allow 'cookies' in your web browser for the link to work
    This link will go directly to the chat option
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person
    -Meaning type in the word Agent without the quote " " marks
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    - or https://helpx.adobe.com/contact/phone.html
    .
    Also: beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

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