Great product terrible customer service

@Michelle32988617wo48 

in addition to the above, there's product usage support in these forums.

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or X (was Twitter):
https://twitter.com/AdobeCare

Michelle, thanks for your question. You can use the steps listed in https://helpx.adobe.com/manage-account/using/cancel-subscription.html to self-cancel the active memberships and subscriptions under your account. Please make sure to complete the process soon for the Photoshop subscription if you wish to avoid any penalty.

If you have any questions about fees or charges, click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to chat with a member of our support team. You will be first assisted by what you have called a bot to help route your inquiry and verify it cannot resolve your question. You may need to use a different device to contact us if you cannot reach a human, Michelle.