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traptwo
Participant
June 29, 2022
Question

Habe zwei mal das gleiche CC Abo und bekomme doppelt Rechnung

  • June 29, 2022
  • 1 reply
  • 121 views

Ich habe plötzlich zwei CC Abos? Bis jetzt hatte ich CC Abo, die monatliche Rechnung dafür betrug CHF 58.15.-. Weil ich vor kurzem zu spät eingezahlt hatte, wurde mein Adobe-Konto neu gestartet. Seit dem bekomme ich zwei verschiedene Rechnungen und habe zwei mal das gleiche CC Jahresabo? Bitte Adobe Team könnt Ihr das korrigieren. Besten Dank.

Ayhan Sütlü

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1 reply

John T Smith
Community Expert
Community Expert
June 30, 2022

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730