¿Hablar con un agente ?

.. or are you the admin of a teams or enterprise subscription?

Moved from the Photoshop forum.

Check your account:

https://account.adobe.com/products

Hi Erik.  This is a user to user forum, so we are unable to help regards user accounts.  You will need to contact the Adobe help desk for that.   However, if you could give us more detail about your issue, people here might be able to clarify and tell you if it is working as it should, or that there is a problem mand how to fix it.