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Participant
October 11, 2021
Question

HACKED

  • October 11, 2021
  • 2 replies
  • 5231 views

My Adobe account, Google, personal emails and social media have been hacked.
From what I could find out there is a network infrastructure installed on my own machine with filters, firewall and everything else.
First point: The person who did this had physical access to the equipment. He was the one who took care of the maintenance of my equipment. He became, in a way, an enemy because of a lawsuit that didn't even concern him.
There are several strange things installed like plugins, batches, external settings, deprecated software, like a Photoshop 6 that I found by chance, as well as a media server, device emulator mirroring my phone, and even a support history on the Adobe website, and I didn't open any of the cases.
I need help, what should I do? How to go about proving this, and you see, I'm pretty sure what I'm saying, but I have no idea what I have to do to make the cybercrime police understand the gravity of the case and open an investigation. Help me please...
Tks

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    2 replies

    John T Smith
    Community Expert
    Community Expert
    October 12, 2021

    You need to contact the police

    Nancy OShea
    Community Expert
    Community Expert
    October 11, 2021

    To remove old Adobe apps, use the Cleaner Tool below to remove them.

    https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

     

    That said, if you truly believe your computer was hacked or infected with malware, get rid of it.  Or take it to a certified computer technician (Geek Squad) who can run diagnostics & wipe the hard drive clean, ridding it of potential threats (if there are any).

     

     

     

    Nancy O'Shea— Product User & Community Expert
    Participant
    October 11, 2021

    The problem is that the hack is installed in the video card memory. I can spend my whole life changing SSD and I won't be able to clean the machine at all. I do not know what to do. But thanks for the tip.

    I found some articles talking about this method of invasion. I'm lost.

    Nancy OShea
    Community Expert
    Community Expert
    October 11, 2021

    Color me skeptical.  A vBIOS attack is improbable.  More likely, something else is going on...  Please seek assistance from a trained professional.

     

    Good luck!

     

     

     

     

    Nancy O'Shea— Product User & Community Expert