Halting renewal ends in immediate shutting down

Question

Hi there,

I am quite infuriated. I checked online for how to stop auto-renewal and the advice online (https://helpx.adobe.com/manage-account/using/manage-auto-renewal-settings.html) is to cancel the subscription after the final payment. I did this yesterday and was expecting to be able to use CC for as long as I paid for, until the renewal date.

However the cancellation was effective immediately. Anyone knows how this can be reversed and I can get to use the product for the time that I paid for?

kglad · Answer

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (= cryptic icon in the lower right)

in the chat field, type AGENT
be patient, it can take quite a while to reach a human

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