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BrotherPhenomenal
BrotherPhenomenal
Participant
September 27, 2020
Answered

Has anyone ever had them ask for the first six and last four of you card # to examine your bill?

  • September 27, 2020
  • 1 reply
  • 3967 views

Has anyone ever had them ask for the first six and last four of you card # to examine your bill? They have charged me three times in one month. I'm attempting to get a refund. Now the chat guy is asking for the first six of my card on file. 

Correct answer Nancy OShea

Yes, it's common practice to ask for 6 + 4 on a 16-25 digit card number.   You're not being asked for the entire number, just 2 parts of it to ensure you are the right account holder.

 

1 reply

Nancy OShea
Community Expert
Nancy OSheaCommunity ExpertCorrect answer
Community Expert
September 27, 2020

Yes, it's common practice to ask for 6 + 4 on a 16-25 digit card number.   You're not being asked for the entire number, just 2 parts of it to ensure you are the right account holder.

 

Nancy O'Shea— Product User & Community Expert
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