Has Anyone Faced Long Delays with Invoice Corrections?

Forum|Forum|1 year ago
April 18, 2025
2 replies
297 views

Hi,

I’ve had a re-invoicing request open with Adobe Support for 10 business days, and still haven’t received a resolution or clear update. This is holding up our accounting process and becoming a serious issue.

Has anyone here dealt with something similar?

How long did it take for your corrected invoice to come through?
Did you find any faster way to escalate or get it resolved?

Any advice or shared experiences would be really appreciated.

Thanks!

Billing

kglad

Community Expert

also, check for an open ticket, https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html

gupta shivangi

Legend

Hi @sizzoNNz,

We're sorry for the delay in resolution. I can see that the issue has been escalated yesterday. I'm sure that you'll be contacted through email or phone for getting the issue addressed ASAP.

^Shivangi

S

sizzoNNzAuthor

Participant

Hi @Shivangi_Gupta

Thanks for the update, but it’s been 6 days since the escalation — and 14 business days total since the original request — and I still haven’t been contacted by anyone from billing.

This is now seriously affecting our accounting deadlines. I need the corrected invoice sent to me immediately, or a specific update from the billing team.

Please confirm this has been escalated again, thank you.

Kanikas

Legend

Hi sizzoNNz,

We're here to help you. I see that the request to correct the invoice has already been raised with the concerned. I understand it's really urgent for you, however, the team is working on it. I will send an update to the team sking the status fot the same. Please allow us sometime.

Thanks
^KS

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