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Participant
March 5, 2025
Question

Have been charged for cancelled subscription

  • March 5, 2025
  • 4 replies
  • 241 views

Hello, I canceled my subscription about a month ago, but this month I was charged the full annual fee, how do I get a refund?

4 replies

Shivangi_Gupta
Community Manager
Community Manager
March 6, 2025

Thanks for reaching out, @elegant_Melody5C26.

I checked and found that you subscribed to Adobe CC all apps and Adobe Stock. Though you canceled your subscription to CC all apps, the subscription to  Adobe Stock was still active. This is the reason you were getting charged.
I can see that you canceled the Adobe stock subscription today. The term will end on March 26, 2025.

Let me know if you have any questions.


^Shivangi

kglad
Community Expert
Community Expert
March 6, 2025

also, you should have an email confirming you cancelled.  do you?

Peru Bob
Community Expert
Community Expert
March 5, 2025

Also see here:

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
and here:
https://helpx.adobe.com/manage-account/using/cancel-subscription.html

If you have trouble canceling, please post a reply to this thread and an Adobe employee will need to assist you.

John T Smith
Community Expert
Community Expert
March 5, 2025

What do you see for your account at https://account.adobe.com/ - was it really cancelled?