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Shanmuhapriya
Participant
March 4, 2026
Answered

Have cancelled 7-day trial plan but received an invoice hence need a clarity

  • March 4, 2026
  • 1 reply
  • 24 views

Have cancelled 7-day trial plan but received an invoice hence need a clarity

    Correct answer gupta shivangi

    Hi ​@Shanmuhapriya ,

    I reviewed your account details and found that you subscribed to Adobe Acrobat and AI Assistant for Acrobat on Feb 24, 2026

    Though you cancelled the Acrobat Pro subscription within first 7 days, you have an active monthly subscription to AI Assistant for Acrobat.

    Since this is a monthly plan, you can cancel it anytime before the month end without paying any early termination fee. Please refer to this article for more details: https://helpx.adobe.com/in/manage-account/using/creative-cloud-subscription-terms.html

    Let me know if you have any questions.

    ^Shivangi

    1 reply

    gupta shivangi
    gupta shivangiCorrect answer
    Legend
    March 23, 2026

    Hi ​@Shanmuhapriya ,

    I reviewed your account details and found that you subscribed to Adobe Acrobat and AI Assistant for Acrobat on Feb 24, 2026

    Though you cancelled the Acrobat Pro subscription within first 7 days, you have an active monthly subscription to AI Assistant for Acrobat.

    Since this is a monthly plan, you can cancel it anytime before the month end without paying any early termination fee. Please refer to this article for more details: https://helpx.adobe.com/in/manage-account/using/creative-cloud-subscription-terms.html

    Let me know if you have any questions.

    ^Shivangi