Having to sign in to view PDF file on my computer

Forum|Forum|1 year ago
May 6, 2024
3 replies
613 views

I subscribe to a trial from adobe. I cancel it because it didn't do want I wanted. My subscription was up on May 1, 2024. I was trying to open one of my PDF files to review some information and I couldn't open it without signing into adobe. Why would I need to sign in when I have never had to before. All I did is save a pdf file or read a pdf file. I don't use anything else and it does state my subscrition was canceled. This is a real pain to sign in everytime I want to look at a pdf file. Is there anything that I can do to stop this?

This topic has been closed for replies.

John T Smith

Community Expert

Acrobat Reader is free https://get.adobe.com/reader

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

R

rhonda37211607k7mu

Participant

I am trying to cancel my subscription as well because it's not doing what I want it to do. I still can't open the PDF files. This is frustrating!!!

kglad

Community Expert

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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