Heb upgrade van Adobe standart naar Adobe Pro uitgevoerd maar moet claime betalen voor stopzetting

Forum|Forum|1 year ago
March 2, 2025
3 replies
284 views

Beste,

Heb upgrade van Adobe standart naar Adobe Pro uitgevoerd op zelfde account maar moet claime betalen voor stopzetting van Adobe standart. ER word nu facturen opgemaakt en verrekend op creditcard voor zowel Standart & Pro ??????? Is dit normaal dat je dubbel wordt afgerekend voor dezelfde service???

gupta shivangi

Legend

Thanks for tagging me here @PeruBob.
Hi @peter370385756cnk,

I can see that you have an active subscription for Adobe Acrobat Pro. The invoices are generated in the similar way for both the subscription. Do you have any additional questions for us?

^Shivangi

kglad

Community Expert

the op is being charged a cancellation fee for upgrading.

gupta shivangi

Legend

That should not happen. Could @peter370385756cnk, share the invoice you received which shows the cancellation amount? We'll make sure it gets rectified. ^SG

Community Expert

Community Expert

Jeff Wright is out on sabbatical until 7 July.

@shivangi gupta

Abambo

Community Expert

No, it's not normal and Account issues are best solved by Adobe customer service. Except if someone from Adobe chimes here in and cancels the duplicate subscription.

ABAMBO | Hard- and Software Engineer | Photographer

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