Hello ‼️

Forum|Forum|2 years ago
March 3, 2024
3 replies
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kglad

Community Expert

also, these are public forums. do not post personal info (eg, your email address).

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

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Emma35828311noveAuthor

Participating Frequently

<email removed-kglad> is sombody there ?

E

Emma35828311noveAuthor

Participating Frequently

To cancel the subscription, how can I proceed? Your assistance isn't
functioning properly? The service freezes when I attempt to cancel the
subscription. I do not wish to be in an agreement with such a company.

kglad

Community Expert

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

E

Emma35828311noveAuthor

Participating Frequently

I would like to cancel my subscription as I couldn’t log into my account within the specified timeframe. There seems to be a system error, not on my part. Consequently, I am unable to cancel my subscription. I wish to terminate my agreement with Adobe. am writing to inform you that I am unable to cancel my subscription due to issues with logging into my account and contacting support. Your form had errors, which prevented me from reaching out for assistance. I will not continue paying for the subscription if I am unable to cancel it in time due to your system error.In addition to my previous message, if you offer services in Poland, the option to contact support should also be available in Polish. Please cancel my subscription. I no longer wish to use your services.

send massage on [email removed]

jane-e

Community Expert

@Emma35828311nove

You've posted to Using the Community, which is for questions about the forums. No one here can assist with cancelling your account or with billing. Only Adobe Customer Care can do that. Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "agent"

If your browser blocks the Chat window, try the troubleshooting tips here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703

You can also send a post through X (formerly Twitter) to @AdobeCare.

Do not reply to PMs, which are very likely to be scammers.

I've moved your post to Account, Payment, & Plan and removed your phone number from this public forum for your protection.

Jane

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