Skip to main content
용
용현5FCD
Participant
August 18, 2020
Answered

Hello, Adobe staff. Plz cancel my adobe monthly plan

  • August 18, 2020
  • 4 replies
  • 347 views

Hello, Adobe staff. You're having a hard time concentrating on your work even in the Corona situation. I am leaving this inquiry to terminate the plan for all programs. After studying about the production of photo and video contents through monthly plan payment, I checked the phrase about 50% penalty when I was about to cancel the plan because I thought I would not need to finish studying. It's too unfair to pay the penalty. I think the penalty should be posted on the front so that everyone can see it. But Adobe didn't provide me with the penalty information. I think this is a deception for customers who are new to Adobe's monthly plan. Please help me cancel my monthly plan for Adobe as soon as possible.

This topic has been closed for replies.
Correct answer Manan Joshi

Hello,

For refund rules, refer the following link.
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

There is no deception or hidden information, you need to be more attentive to read terms of subscription before purchasing something. Anyhow, in order to cancel, look at the following link.
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
If the information does not help, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

4 replies

T
Test Screen Name
Legend
August 18, 2020

By the way, you seem to be saying that you didn't read your contract that you accepted. There is a lesson there, a lot of things you sign up for are fixed term, with penalties. Phones, rent, electricity, software, internet, magazines, many things. 

    T
    Test Screen Name
    Legend
    August 18, 2020

    Be warned, no Adobe staff will contact you, because this is not a staff community. But scammers will, scammers  pretending to be Adobe staff. Adobe will never send you a private message asking you to email an account that isn't @adobe.com, or use Skype. Adobe never ask you for their password. These scammers want your Adobe info, credit cards, your money and control of your computer, please take care.

      LinSims
      Community Expert
      LinSimsCommunity Expert
      Community Expert
      August 18, 2020

      To add to Manan's reply, no one here can cancel your subscription for your nor can we make changes to your billing. This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

        M
        Community Expert
        Manan JoshiCommunity ExpertCorrect answer
        Community Expert
        August 18, 2020

        Hello,

        For refund rules, refer the following link.
        https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

        There is no deception or hidden information, you need to be more attentive to read terms of subscription before purchasing something. Anyhow, in order to cancel, look at the following link.
        https://helpx.adobe.com/manage-account/using/cancel-subscription.html
        If the information does not help, then you need to contact support.
        Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
        https://helpx.adobe.com/contact.html
        Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
        Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
        https://tinyurl.com/y7cfrr7y
        -Manan

        -Manan
          Terms & ConditionsAccessibility statement
          Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices