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Samir777
Participant
February 25, 2026
Answered

Hello, I accidentally subscribed to an annual plan using my parents’ card. My card balance is negative (-22$), so I cannot pay the $89.56 early cancellation fee. Please cancel my subscription without penalty. Thank you.

Hello Adobe Support,

 

I accidentally subscribed to an annual plan with monthly payments using my parents’ card. 

Currently, the card has a negative balance (-22$), so I am unable to pay the $89.56 early cancellation fee. 

I was not aware that the subscription would be annual; I intended to subscribe only for one month. 

Please help me cancel my subscription without any penalty and ensure that no further charges are made to my parents’ card. 

I would greatly appreciate your assistance as I do not want to create any financial issues for my family. 

Thank you in advance for your understanding and support.

    kglad
    kgladCorrect answer
    Community Expert
    February 25, 2026

    show your parents this message:

     

    you have to fix your payment problem, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html before you can cancel.

     

    then make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html 

     

    for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

    2 replies

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    February 25, 2026

    show your parents this message:

     

    you have to fix your payment problem, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html before you can cancel.

     

    then make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html 

     

    for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

    Translate
    Community Expert
    February 25, 2026

    Check the following article on how to cancel your plan

    https://helpx.adobe.com/in/manage-account/using/cancel-subscription.html

    However, I am afraid that if it is asking for a cancellation charge you are already late for free cancellation.

    Translate
    -Manan