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Samir777
Participant
February 25, 2026
Answered

Hello, I accidentally subscribed to an annual plan using my parents’ card. My card balance is negative (-22$), so I cannot pay the $89.56 early cancellation fee. Please cancel my subscription without penalty. Thank you.

  • February 25, 2026
  • 2 replies
  • 9 views

Hello Adobe Support,

 

I accidentally subscribed to an annual plan with monthly payments using my parents’ card. 

Currently, the card has a negative balance (-22$), so I am unable to pay the $89.56 early cancellation fee. 

I was not aware that the subscription would be annual; I intended to subscribe only for one month. 

Please help me cancel my subscription without any penalty and ensure that no further charges are made to my parents’ card. 

I would greatly appreciate your assistance as I do not want to create any financial issues for my family. 

Thank you in advance for your understanding and support.

    Correct answer kglad

    show your parents this message:

     

    you have to fix your payment problem, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html before you can cancel.

     

    then make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html 

     

    for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

    2 replies

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    February 25, 2026

    show your parents this message:

     

    you have to fix your payment problem, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html before you can cancel.

     

    then make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html 

     

    for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

    Community Expert
    February 25, 2026

    Check the following article on how to cancel your plan

    https://helpx.adobe.com/in/manage-account/using/cancel-subscription.html

    However, I am afraid that if it is asking for a cancellation charge you are already late for free cancellation.

    -Manan