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Anonymous
April 10, 2025
Answered

Hello! I cancelled my Photoshop subscription

  • April 10, 2025
  • 2 replies
  • 248 views

Hello! I cancelled my Photoshop subscription before the next billing cycle and disabled payment access on my card. I was not aware that cancelling a “monthly” plan would trigger a $120 early termination fee. I never agreed to pay for the full year in advance.

Could you please cancel this charge or remove the balance from my account? I had no intent to continue the plan and acted in good faith.

Correct answer Jeffrey_A_Wright

????????_????????????7022, sorry you are no longer finding value from your subscription. I do see you were able to utilize the software recently. 

 

You have canceled your monthly plan successfully. You will be able to continue to use the service until your renewal date. Please see https://adobe.ly/42E1GWp for more information. Refunds are only available within the first 14 days of the first month of the monthly plan. ^JW

2 replies

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
April 10, 2025

>I was not aware that cancelling a “monthly” plan would trigger a $120 early termination fee.

 

For anyone else reading this
Please read everything so you know what you are doing BEFORE you buy a subscription... the link below has the information you need
.
If you buy a HIGHER COST Monthly subscription you may cancel at any time without a fee... when you buy an Annual subscription with Monthly payments, and you do not cancel in NO MORE than 14 days from the start of your subscription, you pay 1/2 of the remaining time if you cancel early... you also need to keep track of your annual renewal date, so you may cancel after your 12th payment, before your subscription renews and you start a new one year subscription
.
https://community.adobe.com/t5/account-payment-plan-discussions/cancellation-charges-surely-this-isn-t-legal/td-p/14848739

kglad
Community Expert
kgladCommunity Expert
Community Expert
April 10, 2025

copy and paste here a screenshot of the offer to which you subscribed.

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity ManagerCorrect answer
    Community Manager
    April 10, 2025

    ????????_????????????7022, sorry you are no longer finding value from your subscription. I do see you were able to utilize the software recently. 

     

    You have canceled your monthly plan successfully. You will be able to continue to use the service until your renewal date. Please see https://adobe.ly/42E1GWp for more information. Refunds are only available within the first 14 days of the first month of the monthly plan. ^JW

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