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Artem32597754ml9n
Participant
September 28, 2023
Question

Hello, I have a problem with cancel

  • September 28, 2023
  • 2 replies
  • 126 views

Hello, I have a problem, a few months ago I subscribed to illustrator and photoshop, but now I don't need these programs, when I wanted to cancel the subscription I noticed that it was not displayed in my personal account, and access to the programs also disappeared, but the money for the subscription is written off, tech support did not help me at all, maybe someone knows what to do with this?

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    2 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    September 28, 2023

    what do you mean by tech support?  adobe support via chat or twitter or phone or something else?

     

    ====================================================

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.



    <"moved from using the community">
    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    September 28, 2023

    This space is provided by Adobe, but this is not Adobe support
    Sorry, nobody here can help with an account or payment problem
    This is a public forum, you need the link to Adobe support, not other users
    Help Center https://helpx.adobe.com/support.html is a good place to start
    Be sure to remain signed in with your Adobe ID before accessing the link below
    Do be aware that wait times are sometimes long before an agent responds
    .
    You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
    You MUST also allow 'cookies' in your web browser for the link to work
    This will NOT work if you are using a VPN
    .
    This link will go directly to the chat option
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person
    -Meaning type in the word Agent in the lower right, without the quote " " marks
    or
    Twitter tweet @AdobeCare
    .
    Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

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