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August 28, 2026
Answered

Hello! I need to cancel my free-trial for Firefly ONLY. Please help

  • August 28, 2026
  • 1 reply
  • 13 views

I need to cancel my free trial for FIREFLY. Please help

 

Correct answer Jeff_A_Wright

Thank you for posting, Linnation, and for being an Adobe subscriber since 2022.


I apologize for any confusion you encountered while purchasing credits.


Based on the information available, your Creative Cloud Pro membership remains active and includes access to Firefly features. The Firefly-related plan canceled today appears to be the separate 7,000-credit Firefly add-on purchased on 8/24, not your Creative Cloud Pro plan.


If your goal was to cancel the additional Firefly credit pack while keeping Creative Cloud Pro, I see that action has already been completed. Your Creative Cloud Pro subscription and its included Firefly functionality should remain available under the terms of your plan.


You can review your active subscriptions and billing history through your Adobe account to confirm the current status of each plan:

https://adobe.ly/4wSV2HS


If you still see a message indicating that a Firefly trial is active, please let us know what message you are seeing and where it appears, and we can help clarify further.


Thanks again for your long-term support of Adobe, Linnation. ^JW

1 reply

Jeff_A_Wright
Community Manager
Jeff_A_WrightCommunity ManagerCorrect answer
Community Manager
August 28, 2026

Thank you for posting, Linnation, and for being an Adobe subscriber since 2022.


I apologize for any confusion you encountered while purchasing credits.


Based on the information available, your Creative Cloud Pro membership remains active and includes access to Firefly features. The Firefly-related plan canceled today appears to be the separate 7,000-credit Firefly add-on purchased on 8/24, not your Creative Cloud Pro plan.


If your goal was to cancel the additional Firefly credit pack while keeping Creative Cloud Pro, I see that action has already been completed. Your Creative Cloud Pro subscription and its included Firefly functionality should remain available under the terms of your plan.


You can review your active subscriptions and billing history through your Adobe account to confirm the current status of each plan:

https://adobe.ly/4wSV2HS


If you still see a message indicating that a Firefly trial is active, please let us know what message you are seeing and where it appears, and we can help clarify further.


Thanks again for your long-term support of Adobe, Linnation. ^JW