Skip to main content
사
사랑5C72
Participant
December 28, 2020
Question

hello I want to cancel the plan.

  • December 28, 2020
  • 2 replies
  • 200 views

Hello

I am paying for Adobe Premiere.

I want to cancel the plan.

But I haven't heard anything about the penalty fee.

Since I am a student, I only subscribed for about a month to make a work for graduation.

Can I cancel it by paying 120,000 won?

Could it be terminated in other ways?

I didn't know the details of the penalty when signing up.

 

My signup email is
REMOVED

[personal information removed for your protection]
[This is a public forum, not Adobe support, please do not post personal information]

 

Please politely
I ask you to cancel.
Please also withdraw the penalty.

This topic has been closed for replies.

2 replies

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
December 28, 2020

>I didn't know the details of the penalty when signing up.

When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you buy a subscription... https://www.adobe.com/legal/subscription-terms.html
-LOTS of screen pics of the terms https://community.adobe.com/t5/Get-Started/Creative-Cloud-One-Years-Subcription-help/td-p/10379854 in reply #4
-Purchasing FAQ https://community.adobe.com/t5/Get-Started/Purchasing-FAQ-How-do-I-purchase-a-Creative-Cloud-membership/td-p/7431151

Just Shoot Me
Just Shoot Me
Legend
December 28, 2020

Your post was moved over from the "Using the Community" forum, which is for getting help using this forum system, to a better forum.

 

This forum system is not a direct link to Adobe support.
We are just users like you and can't help with account questions.
You need to contact Adobe directly through the Chat system at the link below.

https://helpx.adobe.com/contact/support.html

Select the chat icon at the bottom right of the page to open a chat session.
Type in AGENT into the chat window to connect directly to a person rather than the AI System.


I hope this helps. Best of luck to you.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices