Hello, I was charged despite canceling my subscription. Can I have an explanation? Thank you.

most commonly users subscribe to both acrobat and ai for acrobat and only cancel one of them.  or they sign up for an app and a stock subscription and only cancel one of them.

in any case, using https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html to identify the account being charged and then checking that account ( https://account.adobe.com ) will show the subscription generating the charge.

Please confirm if the cancellation was successful and you are still not subscribed to something. Check it at https://account.adobe.com/plans

If all is as expected then get in touch with Adobe Support. You can chat with them using the following link https://helpx.adobe.com/contact.html?rghtup=autoOpen