Hello. My Adobe subscription was charged yesterday, and I would like to cancel the subscription and request a full refund for this charge. I did not intend to renew/continue the subscription. Could you please process the cancellation and refund?

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Hello. I didn’t manage to cancel my subscription before it renewed, and the payment was charged automatically. I would like to cancel the subscription and request a full refund for this charge. Could you please help me with the refund?

kglad

Community Expert

for others: cancel renewals after your 12th monthly payment is received and before the renewal date to avoid renewal fees.

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AkanshaAshra

Community Manager

Hi Majestic_beautybafe,

Thank you for posting in the community.

We checked your account and can confirm that you are already working with our support team under case ADB-47468134-B1S5.

We found the following subscriptions associated with your account:

Adobe Stock – 10 Assets/Month
Creative Cloud Pro

Both subscriptions are currently being processed for cancellation. Please note that these plans fall outside the applicable refund policy. You should also have received a communication from Adobe regarding the discontinuation of these services.

For more information about Adobe's cancellation terms and policies, please refer to the following article: Understand Adobe's subscription terms and refund policies

Let us know if you have any further queries. We are happy to help.

^Akansha

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John T Smith

Community Expert

This is a public forum, not Adobe support... other users can't see your account to help
This is the correct way to contact support
https://helpx.adobe.com/contact.html?rghtup=autoOpen

- and enter AGENT in the box asking How can we help you?

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