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Participant
Sep 12, 2026 7:18 PM UTC
Answered

Hello, my Adobe subscription was recently canceled/terminated due to “fraud”, but I don't understand why?

Could you please review my account and explain what triggered?The subscription was paid using my own payment method, and I can provide proof of payment or any information you need to verify my identity and the transaction. my email is <removed-kglad>

    Jeff_A_Wright
    Jeff_A_WrightCorrect answer
    Community Manager
    Sep 14, 2026 1:48 PM UTC

    Thanks for posting, ​@realistic_inventora46c.

     

    I understand how concerning it would be to have your subscription unexpectedly terminated due to a fraud-related review, especially when you believe the payment method and account information associated with the purchase are valid.

     

    Thank you as well to ​@kglad and ​@Manan Joshi for helping in this discussion.

     

    I can confirm that you already have an active support case regarding this issue: ADB-47068741-W8L4. Because fraud-review actions involve private account and payment information, we're unable to review or discuss the details publicly in the community.

     

    Please continue working directly with the team through case ADB-47068741-W8L4. If you have additional questions or supporting information, please update your existing support case so the assigned team can review and assist further.

     

    You can find information about accessing and managing your support cases here:

    https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html

     

    We appreciate your patience while your inquiry is being reviewed, ​@realistic_inventora46c. Any updates on the account status or the review will be communicated via your support case.

    6 replies

    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity ManagerCorrect answer
    Community Manager
    Sep 14, 2026 1:48 PM UTC

    Thanks for posting, ​@realistic_inventora46c.

     

    I understand how concerning it would be to have your subscription unexpectedly terminated due to a fraud-related review, especially when you believe the payment method and account information associated with the purchase are valid.

     

    Thank you as well to ​@kglad and ​@Manan Joshi for helping in this discussion.

     

    I can confirm that you already have an active support case regarding this issue: ADB-47068741-W8L4. Because fraud-review actions involve private account and payment information, we're unable to review or discuss the details publicly in the community.

     

    Please continue working directly with the team through case ADB-47068741-W8L4. If you have additional questions or supporting information, please update your existing support case so the assigned team can review and assist further.

     

    You can find information about accessing and managing your support cases here:

    https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html

     

    We appreciate your patience while your inquiry is being reviewed, ​@realistic_inventora46c. Any updates on the account status or the review will be communicated via your support case.

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    kglad
    Community Expert
    Community Expert
    Sep 12, 2026 7:29 PM UTC

    and don’t post personal info here.

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    kglad
    Community Expert
    Community Expert
    Sep 12, 2026 7:28 PM UTC

    no one here can do that. contact adobe support via social media.

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    Participant
    Sep 12, 2026 7:39 PM UTC

    which channel? since I can’t call thier number pretty much impossible to contact them which is mental… adobe freaking big company how come they don’t have a english based customer support chat?

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    Community Expert
    Sep 13, 2026 6:05 AM UTC

    Connect on X/Twitter “@adobecare”

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    -Manan