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Participant
July 2, 2026
Question

Hello there. I have been charge to my credit card 6.99$ for AI Assistant for Acrobat that I would like to cancel, but login into my account to do so I can find the way to do it. Can you cancel it ?

  • July 2, 2026
  • 2 replies
  • 7 views

Hello there. I have been charge to my credit card 6.99$ for AI Assistant for Acrobat that I would like to cancel, but login into my account to do so I can find the way to do it. Can you cancel it ?

    2 replies

    kglad
    Community Expert
    Community Expert
    July 2, 2026

    and if it’s not shown in your account, use https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html?linkId=100000379229962 to find the billed account.

    Peru Bob
    Community Expert
    Community Expert
    July 2, 2026

    We can’t cancel for you. See here:

    https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

    and here:

    https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    You need to have a valid form of payment before you can cancel a subscription and get a refund.

     

    https://helpx.adobe.com/account/individual/billing-and-payments/payment-methods/update-payment-information.html