Hello u guys keep charging me after i most certainly cancelled my plans I cancelled 2 plans to be exact yet u guys still charge me with insane amount of money please stop

Thank you for posting to this public discussion forum, ​@Onyllia2.

I am sorry for any confusion you encountered with your commitment to Adobe and for not finding more value in our services.

I can confirm you started but did not complete the self-cancel process listed at https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html for your two new subscriptions, ​@Onyllia2. This is why you have continued to be charged.

Please click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to speak with a member of our team who can help you cancel your subscriptions, ​@Onyllia2.

I see that you are currently in contact with us, so you can use the steps listed at  https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html if you need to review your new support case.

For more information on the cancellation and refund process, see https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html. Refunds will take up to 14 days after they are issued.

Hello I did exactly that and they in fact are saying I cancelled the plans the two plans so I don’t know why they keep charging me insane amount of money $252? Why such a insane amount when I legit cancelled my plans that is stealing and I want to delete my account so they can leave me alone yet it isn’t working and they keep saying error they are stealing my money