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Participant
October 15, 2023
Question

help!!!!!!

  • October 15, 2023
  • 2 replies
  • 127 views

about 3 months ago i used photoshop for a 7 day trial and cancelled it, I delted the app and have now noticed that I have been charged for 3 months for 30 dollars, and if i cancel i need to pay a fee of 135 dollars, what can i do to solve this.

 

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2 replies

kglad
Community Expert
Community Expert
October 15, 2023

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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kglad
Community Expert
Community Expert
October 15, 2023

assuming you did not have an enterprise or teams subscription, contact adobe support with your cancellation email handy.  there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.