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Thuy33697112vjbd
Participant
November 18, 2023
Question

Help

  • November 18, 2023
  • 2 replies
  • 141 views

I want to use traill so why you cut off my money?

    This topic has been closed for replies.

    2 replies

    T
    Thuy33697112vjbdAuthor
    Participant
    November 25, 2023

    Help. 
    I want to refund my money and stop the service.

    I don't know how to stop the service.

    Please help me!

    M
    Community Expert
    Manan JoshiCommunity Expert
    Community Expert
    November 25, 2023

    Hello @Thuy33697112vjbd,
    Look at the following link for information on how to cancel your subscription.
    https://helpx.adobe.com/manage-account/using/cancel-subscription.html
    If the information does not help, then you need to contact support. To contact support follow the instructions given below
    1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
    2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
    3. In order to talk to a human type "AGENT" in the chat box
    4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

    P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
    https://tinyurl.com/y7cfrr7y
    -Manan

    -Manan
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    November 18, 2023

    you'll need to explain the issue if you want help.

     

    --------

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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