help

Forum|Forum|2 years ago
January 2, 2024
3 replies
381 views

Hello, I want the payment plan to be cancelled, because I cannot reach my registered email address, I would like this account to be closed, can you help me?

This topic has been closed for replies.

Correct answer kglad

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

Kanikas

Legend

Hi there,

All the subscription under the email address that you are using here are cancelled.Let us know if there is anything else we can help you with.

Thanks

Kanika

jane-e

Community Expert

@Ömer34545540vbdj wrote:

I cannot reach my registered email address

Ömer, if you are have a different Adobe ID email address, you can PM it to Adobe Employee @Kanikas by clicking on her name. Don't post it in the forums or send it to the volunteers. Send it to Kanika.

Jane

kglad

Correct answer

Community Expert

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

Ged_Traynor

Community Expert

@Ömer34545540vbdj you'll need to contact Adobe customer support about cancelling your subscription
Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
You will need to be on a browser that allows popups and cookies or the icon won't show.
Twitter: @AdobeCare https://twitter.com/AdobeCare

jane-e

Community Expert

@Ömer34545540vbdj

Moved from Using the Community (for forum questions) to Account, Payment, & Plan

Jane

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